Privacy Policy
Last updated: November 2026
1. Who we are (Data Controller)
DrukDim is a Ukrainian company that designs and manufactures 3D concrete printing systems.
- Email: Email
- Phone: Phone
- Website: https://drukdim.com
DrukDim is the controller of your personal data within the meaning of GDPR (Regulation (EU) 2016/679).
2. What data we collect
2.1 Data you provide voluntarily
When you submit a request through the contact form, we may collect:
- your name
- your email address
- company name (optional)
- phone number (optional)
- your message
- selected interest area
- the page the form was sent from, the referring address and campaign tags (utm)
- country (as reported by Cloudflare) and browser data (User-Agent)
2.2 Automatically collected data
The site uses one technical cookie (announcement-*) to hide repeated announcements and remembers your cookie banner choice in the browser. Neither contains personal data.
The form is protected by Cloudflare Turnstile, which checks that a person is sending the request and processes technical browser data and the IP address to do so. Cloudflare also processes the IP address to limit the number of requests. We do not store the IP address with your request.
2.3 What we do NOT collect
- ❌ No advertising cookies
- ❌ No third-party analytics trackers
- ❌ No IP addresses stored with your request
- ❌ No data sharing with ad networks
- ❌ No user profiling
3. Why we use your data
We use your information solely to:
- respond to your request
- understand the product, partnership, research, or technical context of your inquiry
- continue communication regarding DrukDim systems, services, or cooperation
- improve our service quality based on anonymous statistics
4. Legal basis for processing (GDPR Art. 6)
We process your personal data on the following grounds:
- Your consent (Art. 6(1)(a)) — when you submit the form, you agree to data processing
- Legitimate interest (Art. 6(1)(f)) — responding to your inquiry and maintaining communication
5. How your data is processed
A request from the form is stored in a Cloudflare D1 database, and DrukDim receives a copy in a private Telegram chat for manual follow-up. We do not use automated decision-making or profiling.
6. Third-party disclosure
We do not sell, share, or disclose your personal data to third parties, except:
- when required by law
- to technical subcontractors that process data to run the site and the form: Cloudflare (hosting, request database, Turnstile) and Telegram (request notifications)
7. Retention period
We retain your data only as long as needed to:
- review and respond to your inquiry
- maintain relevant business communication (maximum 3 years after last contact)
After this period, the data is securely deleted.
8. International data transfers
Cloudflare and Telegram may process data outside Ukraine and the European Economic Area. Transfers take place on those providers’ terms, including EU Standard Contractual Clauses where they apply.
9. Your rights (GDPR)
Under GDPR, you have the following rights:
| Right | Description |
|---|---|
| Access (Art. 15) | Know what data we hold |
| Rectification (Art. 16) | Correct inaccurate data |
| Erasure (Art. 17) | “Right to be forgotten” — request deletion |
| Restriction (Art. 18) | Restrict processing of your data |
| Portability (Art. 20) | Receive your data in a machine-readable format |
| Objection (Art. 21) | Object to data processing |
| Withdraw consent (Art. 7(3)) | Withdraw consent at any time |
How to exercise your rights
Email us at Email with subject “GDPR Request”. We will respond within 30 days.
10. Cookie policy
| Cookie | Type | Purpose | Duration |
|---|---|---|---|
announcement-uk / announcement-en |
Technical | Hide repeated announcements | 7 days |
drukdim-cookie-consent |
Technical | Store your cookie consent | 1 year |
We do not use advertising or third-party analytics cookies.
11. Data security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS encryption (HTTPS)
- Restricted access to data
- Regular software updates
- Firewalls and access controls
12. Policy changes
We may update this Privacy Policy from time to time. Changes are published on this page with an updated date. If changes are material, we will notify you additionally.
13. Contact
If you wish to:
- clarify, update, or request deletion of your information
- exercise any of your GDPR rights
- file a complaint about data processing
Email: Email
You also have the right to lodge a complaint with your local EU data protection authority.